Hospitality-Las Vegas Style

Time for a new installment of "Whats on PBS" or better yet "What's Funny on PBS That Really isn't Trying to be Funny but Comes Across as Funny Nonetheless."

This time my viewing of PBS occured between commericials of Supernatural-love those boys and their rock and roll music.

The PBS program was a special on Las Vegas. The part that I saw that was funny is as follows:

A woman, I will call her Tami. (Not because that was her name. Although,it might have been because she kind of looked like a Tami), was discussing how she trains the hospitality staff at some Las Vegas hotel. This woman is a candidate for Employee Who Takes their Job Way Too Seriously award. She went on and on about how she teaches her staff to ask guests "May I take your plate?" instead of "Are you done with that" And how she trains staff to pour coffee 1/4 of inch for the rim of the cup. And how she stresses eye contact and relaxing when dealing with guests.

Then they showed a classroom environment where all the hospitality staff were immersed in an intense training led by Tami.

Tami has a dry erase board and is writing important points on the board to illustrate what she's teaching. And just to make sure everyone is paying attention she quizzes the group.

Tami: Ok, Do we put butter on the french toast?

Group: NO! (in unison)

Tami: Do we put syrup on the french toast?

Group: NO! (again in unison)

Tami: Do we put powdered sugar on the french toast?

Group: NO mixed in with a few YESes!

Tami was keeping them on their toes with that trick question. The correct answer was YES, they do put powdered sugar on the french toast.

Then she goes on to explain the difference between scrambled eggs and omlettes.

Very simply, it is the shape.

Trainees are furiously scribbling down notes at this point. You never know when you might need to differentiate between scrambled eggs and omlettes.

God bless the hospitality workers of Las Vegas for having to endure Tami's training.

And please tip!